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Account & Data Deletion

Effective Date: 19 July 2026 Last Updated: 19 July 2026

This page explains how to delete your account and associated data from AislePilot (for shoppers) and AislePilot Partner (for shop owners and their staff), what is removed, and what we are required to keep. Both apps are products of Mimisys LTD ("we", "our", or "us").

You can delete your account directly inside the app — no need to email us. If you can no longer access the app, you can also request deletion by email (see below).

Shoppers — delete your AislePilot account

In the app (recommended):

  1. Open the AislePilot app.
  2. Go to your Profile → Settings.
  3. Tap Delete account.
  4. Re‑enter your password to confirm your identity, then confirm the deletion.

Your account is deleted immediately and you are signed out.

What is deleted

  • Your login (email and password) and your AislePilot account
  • Your shopper profile (name and contact details)
  • Your saved delivery addresses and preferences
  • Your list of saved shops and your notification / push tokens

What is retained, and why

  • Orders you placed form part of each shop's own business records. Shops keep them to fulfil their obligations and to meet accounting, tax, and legal requirements. After your account is deleted these records are no longer linked to a login you can access.
  • Payment records are held by our payment processor, Stripe, and are retained in line with applicable financial‑record laws.

Shop owners — delete your AislePilot Partner account

Deleting a shop owner's account removes the entire shop and every login attached to it (including staff logins). Only the shop owner can do this.

In the app:

  1. Open the AislePilot Partner app.
  2. Go to Store Profile → scroll to the Danger Zone.
  3. Tap Delete account.
  4. Re‑enter your password to confirm, then confirm the deletion.

What is deleted

  • The owner login and all staff logins for the shop
  • The shop profile, product catalogue, and settings
  • Orders, invoices, receipts, ledger entries, chats, and notifications stored in the app
  • The owner's profile and payment‑customer mapping

What is retained, and why

  • Payment and payout records held by Stripe, including your connected Stripe (payout) account. For your protection this connected account is closed manually by our team once any funds still in transit have settled.
  • Any records Mimisys LTD is legally required to keep to meet tax, accounting, financial‑reporting, or fraud‑prevention obligations. Under UK law these are typically retained for up to 6 years, after which they are deleted.

Can't access the app?

If you're unable to sign in or use the in‑app option, email us and we'll process your request:

  • Email: support@aislepilot.co.uk
  • Subject: "Account deletion request"
  • Include the email address on your account and whether it's a Shopper or Shop account so we can verify and locate it.

We may ask you to confirm a few details to verify ownership before we delete anything.

How long it takes

  • In‑app deletion takes effect immediately.
  • Email requests are actioned within 30 days of us verifying your request.
  • Records we are legally required to keep (for example, payment and tax records) are held only for as long as the law requires — typically up to 6 years — and are then deleted or anonymised.

Questions

For anything about account deletion or your data, contact support@aislepilot.co.uk. For more on how we handle personal information, see our Privacy Policy.